About Us
Careers
Our aim is to deliver great products and services. Our priority is to effectively support and service our customers, and to grow our company by expanding our satisfied customer base.

We have created a working environment that is personally and professionally challenging and enjoyable. You will be joining a talented team that values your input and knowledge.

We are looking for highly motivated, talented individuals to join us in realising our vision. If you want to work in an environment where you can realise your potential, grow professionally and be part of an innovative team, contact us.

We are currently recruiting for the following opportunities :





>Support Supervisor (Atlanta, US)
Location : Atlanta, USA
Interested ? Contact Lesley Elson


Volubill is looking for a Level 2 Support Supervisor to participate in managing a small team of support engineers.

Supporting and servicing our customers
As Level 2 Support Supervisor you will manage a team of support engineers and ensure that the team follows and adheres to support services policies and procedures.
You should have demonstrable experience working with and mentoring a small sized team of technical staff.
You will take full ownership of support requests that come in for your team and apply troubleshooting and analytical skills to identify and solve problems.

This includes liaising closely and collaboratively with the customer (internal or external) to facilitate timely resolution according to prescribed service level agreements. The Level 2 Support Supervisor will be expected to work with other Level 2 Support Supervisors and be part of a Global Support Team reporting into the Support Director.

This position is based in Atlanta, U.S.A. and may require on-site visits to customer sites, and a flexible working approach

Strong communicator with a good skill set
You hold a Bachelor's degree in Computer Science or similar. You are fluent in English and have experience with some of the following areas:
  • Supporting a UNIX environment skills (includes basic scripting skill i.e. PERL, AWK, SHELL)
  • Oracle (includes installation, configuration, SQL, PL/SQL, DBA)
  • Other programming  (C, C++, Java, abstract data-layers)
  • Network environment and mobile market (applications, protocols, components, strategies)

Strong troubleshooting and diagnostic skills is absolutely essential for this role. You have excellent communication skills, and are focused on results and customer satisfaction.  Being a strong team player with a can-do attitude that always put quality in your own work is a definite plus. You will be expected to join the pager support team, as an on-call support manager, once you have been trained and authorised to do so.

We offer
Volubill offers an exciting work environment with plenty of opportunities for career advancement, and a compensation plan including attractive base pay, on-call support remuneration and a comprehensive benefit package.

About Volubill

Volubill is an exciting and dynamic company that is doing business in the fastest growing part of the fastest growing  industry on the planet, namely Data and Internet services over Mobile networks. We are looking for equally exciting and dynamic individuals who are eager  to rapidly build a career supporting our technology business. If you are keen to see the world at the company's expense and work on challenging, varied and interesting projects. If you have strong technical skills and also appreciate what it means to care about a customer and if you take pride in the quality of your work, then coming to work for Volubill might be exactly what you are looking for.

Volubill's CHARGE ITTM and CONTROL ITTM manage bandwidth based on subscriber and service centric
usage policies and quotas; offer real-time granular charging for any data, content, VoIP or messaging service; and enable service providers to differentiate themselves through innovation. Volubill is global, with over 80 operator customers worldwide.

If you have the experience and are interested in the job, please send your resume to
lesley.elson@volubill.com

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